Privacy Policy
Riff's Department Store ("Riff's", "we", "our", or "us") respects the privacy of customers and website visitors across Newfoundland and Labrador. This policy explains the information we may collect through this website, why we use it, who helps us process it, and how you can contact us about privacy questions.
We aim to collect only what is reasonably needed to operate the website, respond to requests, improve service, support store-location features, and communicate with people who ask to hear from us.
Information We May Collect
- Information you choose to provide: name, email address, phone number, message content, newsletter or promotional signup details, and any other information you send to us.
- Website and device information: IP address, browser and device type, pages visited, approximate location from technical data, referring pages, and website performance information.
- Store locator information: selected store, map interactions, directions links, and approximate or precise location only if you allow your browser to share it.
- Communication records: messages sent by email, phone, newsletter signup, social media, or other contact channels.
How We Use Information
- Operate, maintain, secure, and improve the website and store locator.
- Respond to customer questions, privacy requests, store inquiries, and service-related messages.
- Send newsletters, promotional email, or SMS messages where consent is provided or otherwise permitted by law.
- Measure site performance, understand popular pages, and improve the customer experience.
- Meet legal, security, accounting, operational, and fraud-prevention requirements.
Retention & Safeguards
We keep personal information only as long as reasonably needed for the purpose it was collected, or as required for legal, operational, accounting, security, or dispute-resolution purposes. We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information.
Service Providers & Third Parties
We do not sell personal information. We may share limited information with service providers that help us operate the website, analytics, email and SMS marketing, hosting, security, maps, or customer communication systems. These providers are expected to use information only for the services they provide to us.
Third-party services used on this site may include Google Analytics, Mailchimp, OpenStreetMap map tiles, Leaflet map software, social media links, hosting providers, and browser or device services. These providers may process information outside Newfoundland and Labrador or outside Canada, where it may be subject to the laws of those jurisdictions.
When you click external links, open directions, use a map provider, or visit a social media page, the third party's own privacy policy and terms apply.
Email, SMS & Marketing Consent
If you sign up for newsletters, promotions, email updates, or SMS messages, we may use your contact information to send updates about sales, events, and store news. Signup forms are handled through Mailchimp and may request an email address and, where displayed, a phone number.
Commercial electronic messages are sent with consent where required, identify Riff's or the sender, and include an unsubscribe method. You can withdraw consent at any time by using the unsubscribe option in a message, replying where that option is provided, or contacting us.
If a signup form does not load, you can email info@riffs.ca and ask to be added or removed from promotional communications.
Your Choices & Requests
- Ask whether we hold personal information about you and request access to it.
- Ask us to correct personal information that is inaccurate or incomplete.
- Withdraw consent to optional communications.
- Change browser cookie, location, and tracking settings.
- Ask questions about our privacy practices or make a privacy complaint.
We may need to verify your identity before responding to a privacy request. We respond to requests in accordance with applicable privacy law and may ask for additional details if needed to locate the information.
We do not knowingly collect personal information from children under 13 without appropriate consent.
Website Terms
Use of This Website
By using this website, you agree to use it lawfully and respectfully. You may not attempt to interfere with the site, misuse contact channels, copy protected material without permission, or use the website in a way that could harm Riff's, our customers, or our systems.
Content, Pricing & Availability
We work to keep website information accurate, but store details, product availability, prices, departments, promotions, hours, and policies may change without notice. Website content is provided for general information and may not reflect every item, policy, or condition at every location. Contact your local Riff's store for current availability or sale questions.
Intellectual Property
The Riff's name, logos, images, text, design, and other website materials are owned by Riff's or used with permission. You may not copy, reproduce, modify, or redistribute website content except for personal, non-commercial use or with written permission.
External Links
The website may link to third-party websites, maps, social media pages, news articles, or tools. We are not responsible for third-party content, privacy practices, or availability.
Disclaimer & Limitation of Liability
This website is provided on an "as available" basis. To the extent permitted by law, Riff's is not liable for indirect, incidental, consequential, or special damages arising from website use, interruption, errors, or reliance on website content.
Governing Law
These terms are governed by the laws of Newfoundland and Labrador and applicable Canadian law.
Contact Riff's
For privacy requests, legal questions, website concerns, newsletter consent changes, or customer service, contact:
Riff's Department StoreEmail: info@riffs.ca
Phone: (709) 489-5631